1. Overview

At WingSnob, we are committed to providing exceptional food and service to our customers. We understand that occasionally, circumstances may require a refund, and we want to ensure the process is clear and fair for everyone.

This Refund Policy outlines the terms and conditions under which refunds may be processed for orders placed through our restaurant, website, mobile app, or third-party delivery platforms. By placing an order with WingSnob, you acknowledge and agree to the terms set forth in this policy.

We reserve the right to update this policy at any time, and changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

Timeframe Requirements

Refund requests must be submitted within 24 hours of order placement for delivery orders
In-restaurant dining refund requests must be made before leaving the premises
Catering orders may be cancelled up to 24 hours before the scheduled delivery time

Product Condition

Food items must be substantially unconsumed (less than 25% consumed)
Items must be in their original packaging when applicable
Temperature-sensitive items must still be at appropriate serving temperature

Proof of Purchase

Valid receipt or order confirmation number
Matching payment method verification
Photo documentation for quality-related refund requests

3. Non-Refundable Items

The following items and services are not eligible for refunds under any circumstances:

Gift Cards: All gift card sales are final and non-refundable
Promotional Items: Free items received through promotions or discounts
Custom Orders: Specially prepared items made to customer specifications
Consumed Food: Items that have been substantially consumed (more than 25%)
Third-Party Delivery Fees: Delivery charges paid to external delivery services
Tips and Gratuities: Any gratuities paid to staff or delivery personnel
Catering Deposits: Non-refundable deposits for catering services (may be credited toward future orders)
Expired Orders: Orders that exceed the 24-hour refund request window
Change of Mind: Refunds will not be processed solely due to customer preference changes

4. Refund Process

To request a refund, please follow these steps:

Step 1: Contact Customer Service

Call us at +1 707-944-2380 during business hours
Email us at [email protected] with your request
Visit our restaurant location at 6640 Washington St, Yountville, CA 94599

Step 2: Provide Required Information

Order confirmation number or receipt
Date and time of order
Detailed reason for refund request
Photos if reporting quality issues
Contact information for follow-up

Step 3: Review and Approval

Our team will review your request within 1-2 business days
Additional information may be requested if needed
You will receive confirmation of approval or denial via email or phone

Step 4: Refund Processing

Approved refunds will be processed within 3-5 business days
You will receive a confirmation email when the refund is processed
Allow additional time for your bank to process the credit

5. Refund Methods

Refunds will be processed using the following methods and timeframes:

Original Payment Method

Credit/Debit Cards: 3-5 business days to appear on statement
Cash Payments: Immediate cash refund at restaurant location
Digital Wallets: 1-3 business days depending on provider
Bank Transfers: 5-7 business days for processing

Alternative Refund Options

Store Credit: Available for full refund amount, no expiration date
Gift Card: May be offered as alternative with bonus value
Future Order Credit: Account credit for online ordering system

Processing Times

Please note that while we process refunds quickly on our end, the time it takes for the refund to appear in your account depends on your financial institution. Contact your bank if a refund hasn't appeared after the specified timeframe.

6. Exchanges

WingSnob offers exchanges as an alternative to refunds in certain situations:

When Exchanges Are Available

Incorrect order items (wrong size, flavor, or preparation)
Quality issues that don't warrant a full refund
Customer preference for different menu item of equal value
Temperature issues with food items

Exchange Process

Contact customer service within the same timeframes as refunds
Return original item when possible
Replacement item will be prepared fresh
No additional charges for exchanges of equal or lesser value
Price difference must be paid for higher-value items

Exchange Limitations

One exchange per order item
Must be for items currently available on our menu
Cannot be combined with other promotions or discounts
Subject to availability during busy periods

7. Damaged or Defective Items

We take quality seriously and have special policies for damaged or defective items:

What Qualifies as Damaged or Defective

Food that is spoiled, rotten, or unsafe to consume
Items significantly different from menu description
Food served at unsafe temperatures
Foreign objects found in food items
Packaging that is damaged and affects food quality
Incomplete orders missing significant components

Special Processing for Quality Issues

Immediate Action: Stop consuming the item immediately
Documentation: Take clear photos of the issue
Priority Handling: Quality issues receive expedited review
Full Refund: No consumption requirements for safety issues
Replacement Offer: Fresh replacement item at no charge
Follow-up: Our team will investigate to prevent recurrence

Health and Safety Protocol

If you experience any illness potentially related to our food, please contact us immediately and consult with a healthcare professional. We take all food safety concerns seriously and will cooperate fully with any health department investigations.

8. Contact Information

For refund requests, questions about this policy, or any other concerns, please contact our customer service team:

Refund Policy