Privacy Policy

1. Introduction

Welcome to WingSnob ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at wingsnobchicken.top, use our mobile application, or engage with our food services.

This policy applies to all users of our services, including customers who order food online, visit our physical locations, participate in our loyalty programs, or interact with our digital platforms. By using our services, you agree to the collection and use of information in accordance with this policy.

Important Note: We never sell, rent, or trade your personal information to third parties for their marketing purposes. Your trust is fundamental to our business relationship, and we are committed to maintaining the confidentiality and security of your data.

2. Information We Collect

We collect various types of information to provide you with the best possible service experience. This information helps us process your orders, improve our services, and maintain our business relationship with you.

2.1 Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, delivery address, billing address, date of birth (if provided for special offers or age verification)
• Account Information: Username, password (encrypted), order history, payment preferences, dietary restrictions and allergen information
• Payment Information: Credit card numbers, debit card information, digital wallet details (Note: All payment information is encrypted and processed through secure payment processors)
• Food Service Specific Data: Dietary preferences (vegetarian, vegan, gluten-free, etc.), allergen information, special dietary requirements (halal, kosher, etc.), favorite menu items, spice preferences, and custom order specifications
• Loyalty Program Data: Membership information, points earned and redeemed, tier status, purchase frequency, and reward preferences
• Reservation and Catering Information: Table reservation details, party size, special occasion information, catering event details, venue information, and guest count
• Communication Data: Contact form submissions, customer reviews and ratings, feedback, customer service interactions, and survey responses
• Marketing Preferences: Email subscription preferences, promotional notifications, SMS marketing consent, and communication frequency preferences

2.2 Information Automatically Collected

• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and unique device identifiers
• Usage Data: Pages visited, time spent on our website, menu items viewed, search queries, click patterns, ordering frequency, and user interaction patterns
• Location Data: Approximate location based on IP address, delivery locations, and with your consent, precise location data for delivery purposes
• Cookie and Tracking Data: Session IDs, user preferences, shopping cart contents, login status, and analytics data (see Section 6 for detailed cookie information)
• Order and Delivery Information: Order timestamps, delivery times, delivery driver interactions, order modifications, and delivery completion status

2.3 Information from Third Parties

• Social Media Information: If you connect your social media accounts, we may receive profile information such as name, email, profile picture, and friends list (only with your explicit consent)
• Payment Processors: Transaction confirmation, payment status, fraud prevention information, and billing verification data
• Delivery Partners: Delivery status updates, delivery completion confirmations, delivery driver ratings, and delivery location data
• Marketing Partners: Aggregated demographic information, advertising campaign performance data, and market research insights (all anonymized)
• Review Platforms: Public reviews and ratings you post about our services on third-party platforms

3. How We Use Your Information

We use the collected information to provide, maintain, and improve our food services, ensure customer satisfaction, and operate our business effectively.

3.1 Service Provision

• Order Processing: Processing food orders, managing order modifications, coordinating kitchen preparation, and ensuring order accuracy
• Delivery Services: Coordinating delivery logistics, providing real-time order tracking, managing delivery schedules, and ensuring timely delivery
• Account Management: Creating and maintaining user accounts, authenticating users, managing loyalty program participation, and providing order history
• Customer Support: Responding to inquiries, resolving order issues, handling complaints, providing technical support, and ensuring customer satisfaction
• Quality Improvement: Analyzing ordering patterns to improve menu offerings, optimizing delivery routes, enhancing website functionality, and refining service quality
• Personalization: Customizing menu recommendations based on previous orders, dietary preferences, and personal tastes

3.2 Communication

• Order Communications: Sending order confirmations, preparation status updates, delivery notifications, and completion confirmations
• Customer Support: Responding to customer service requests, providing order assistance, handling feedback, and resolving issues
• Important Notices: Communicating policy changes, service updates, security alerts, and important business announcements
• Marketing Communications: Sending promotional emails, special offers, loyalty program updates, and new menu announcements (only with your explicit consent)
• SMS Notifications: Sending delivery updates, order confirmations, and promotional messages (only with your consent and with easy opt-out options)

3.3 Marketing and Analytics

• Personalized Advertising: Creating targeted advertisements based on your food preferences, order history, and browsing behavior
• Analytics and Insights: Analyzing website traffic, user behavior patterns, popular menu items, and service performance metrics
• Campaign Effectiveness: Measuring the success of marketing campaigns, promotional offers, and customer acquisition strategies
• Market Research: Conducting research to understand customer preferences, develop new menu items, and improve service offerings
• Business Intelligence: Analyzing trends in food preferences, seasonal demand patterns, and customer satisfaction metrics

3.4 Legal Compliance and Security

• Legal Requirements: Complying with applicable laws, regulations, legal processes, and government requests
• Fraud Prevention: Detecting and preventing fraudulent activities, unauthorized access, and security threats
• Safety and Security: Protecting the rights, property, and safety of our customers, employees, and business operations
• Dispute Resolution: Investigating and resolving disputes, handling legal claims, and maintaining business records
• Food Safety Compliance: Maintaining records for food safety regulations, allergen tracking, and health department requirements

4. Information Sharing and Disclosure

We may share your information in specific circumstances and only as necessary to provide our services or comply with legal requirements. We implement strict controls to ensure your information is protected.

4.1 Service Providers

• Payment Processors: We share payment information with secure payment processing companies (such as Stripe, PayPal, or Square) to process transactions safely and securely
• Delivery Partners: We share delivery addresses and contact information with our delivery partners and drivers to ensure successful order delivery
• Cloud Storage Providers: We use secure cloud services (such as Amazon AWS or Google Cloud) to store and process data with enterprise-grade security measures
• Email and SMS Services: We work with communication providers (such as Mailchimp or Twilio) to send order updates and marketing messages (with your consent)
• Analytics Services: We use analytics tools (such as Google Analytics) to understand website usage and improve our services
• Customer Support Tools: We may use customer service platforms to manage support requests and maintain communication history

4.2 Legal Requirements

• Court Orders and Subpoenas: We may disclose information when required by valid legal processes, court orders, or subpoenas
• Law Enforcement: We may share information with law enforcement agencies when required by law or to assist in criminal investigations
• Regulatory Compliance: We may disclose information to comply with food safety regulations, health department requirements, or other applicable laws
• Emergency Situations: We may share information when necessary to protect public safety, prevent harm, or address emergency situations

4.3 Business Transfers

• Mergers and Acquisitions: In the event of a merger, acquisition, or sale of our business assets, customer information may be transferred to the new owner
• Asset Sales: If we sell or transfer any part of our business, customer data may be included in the transferred assets
• Customer Notification: We will notify customers before their information is transferred and becomes subject to a different privacy policy
• Continuity of Service: Any new owner will be required to honor the commitments made in this privacy policy

4.4 With Your Consent

We may share your information for other purposes only with your explicit consent. This might include sharing information with partners for special promotions or collaborations that you choose to participate in.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security approach includes both technical and organizational measures.

5.1 Technical Security Measures

• Encryption: We use industry-standard SSL/TLS encryption (minimum 256-bit) for all data transmission between your device and our servers
• Secure Storage: Personal data is stored on secure servers with enterprise-grade security measures and regular security updates
• Access Controls: We implement strict access controls ensuring only authorized personnel can access personal data on a need-to-know basis
• Network Security: Our systems are protected by advanced firewall systems, intrusion detection, and continuous security monitoring
• Data Backup: We maintain secure, encrypted backups of data to ensure business continuity and data recovery capabilities
• Security Monitoring: We employ 24/7 security monitoring to detect and respond to potential security threats immediately
• Vulnerability Management: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address security weaknesses

5.2 Organizational Security Measures

• Employee Training: All employees receive comprehensive training on data privacy, security best practices, and handling of personal information
• Access Management: We maintain strict policies for employee access to personal data, including background checks and confidentiality agreements
• Third-Party Security: All service providers and partners must meet our security standards and sign data processing agreements
• Incident Response: We have established procedures for responding to security incidents, including containment, investigation, and notification protocols
• Regular Audits: We conduct regular internal and external security audits to ensure compliance with security standards and identify areas for improvement

5.3 Your Security Responsibilities

• Strong Passwords: Use strong, unique passwords for your account and update them regularly
• Account Security: Do not share your login credentials with others and log out of your account when using shared or public devices
• Phishing Awareness: Be cautious of suspicious emails, texts, or phone calls requesting personal information. We will never ask for passwords or sensitive information via email
• Device Security: Keep your devices secure and up-to-date with the latest security updates
• Immediate Reporting: Report any suspected unauthorized access to your account or security incidents immediately to our customer support team

Security Breach Notification: In the unlikely event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by law, typically within 72 hours of discovering the breach. Our notification will include information about what data was involved, what we are doing to address the issue, and steps you can take to protect yourself.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. You have control over how these technologies are used.

Tracking Technologies We Use:

• Google Analytics: Helps us understand website traffic, user behavior, and popular content to improve our services
• Facebook Pixel: Allows us to measure the effectiveness of our advertising campaigns and provide relevant ads on Facebook and Instagram
• Email Tracking: Web beacons in emails help us understand email open rates, click-through rates, and engagement with our communications
• Local Storage: Browser storage for user preferences, shopping cart contents, and session information
• Session Replay Tools: Help us understand how users interact with our website to identify and fix usability issues

Cookie Management: You can control cookies through your browser settings. Most browsers allow you to accept, reject, or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features, such as maintaining items in your shopping cart or staying logged in to your account.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on. To manage Facebook advertising preferences, you can adjust your settings in your Facebook account or visit the Digital Advertising Alliance's opt-out page.

7. Your Rights (GDPR/CCPA Compliance)

We respect your privacy rights and provide you with control over your personal information. Depending on your location, you may have specific rights under privacy laws such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA).

7.1 Right of Access

You have the right to know what personal information we collect, use, disclose, and store about you. You can request a copy of your personal data, including:

• Personal identification information and contact details
• Account information and order history
• Payment information (excluding full payment card numbers for security)
• Preferences and settings
• Communication history and support interactions

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings or by contacting our customer support team.

7.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information in certain circumstances, including:

• The information is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis for processing
• Your information has been unlawfully processed
• Deletion is required for compliance with legal obligations

Note: We may retain some information for legitimate business purposes or legal compliance, such as transaction records for accounting and tax purposes.

7.4 Right to Restrict Processing

You have the right to limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to our processing activities.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose.

7.6 Right to Object

You have the right to object to certain types of processing, including:

• Direct marketing communications (you can unsubscribe at any time)
• Processing based on legitimate interests
• Automated decision-making and profiling

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect you.

How to Exercise Your Rights

To exercise any of these rights, you can:

• Contact our customer support team at [email protected]
• Call us at +1 707-944-2380
• Use the contact form on our website
• Send a written request to our business address

Response Time: We will respond to your request within 30 days. If we need additional time, we will notify you and provide an explanation for the delay. There is no charge for most requests, but we may charge a reasonable fee for excessive or repetitive requests.

8. Children's Privacy

Protecting children's privacy is important to us. Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16 years of age.

No Intentional Collection: We do not knowingly collect, use, or disclose personal information from children under 16. Our website, mobile applications, and services are designed for adult users or users who have reached the age of majority in their jurisdiction.

Parental Notification: If you are a parent or guardian and believe your child under 16 has provided us with personal information, please contact us immediately at [email protected]. We will take steps to remove such information from our systems.

Verification Process: If we discover that we have collected personal information from a child under 16, we will promptly delete that information unless we have received verifiable parental consent or the collection is otherwise permitted by applicable law.

Educational Responsibility: We encourage parents and guardians to monitor their children's internet usage and to teach them about online privacy and security.

9. International Data Transfers

As a business operating globally, we may transfer your personal information to countries other than your country of residence. We ensure that all international transfers are conducted with appropriate safeguards to protect your privacy.

9.1 Protection Measures

• Adequacy Decisions: We transfer data to countries that have been deemed to provide adequate protection by relevant authorities, such as EU-Japan adequacy decisions
• Standard Contractual Clauses (SCCs): For transfers to countries without adequacy decisions, we use Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements: All third-party processors sign comprehensive data processing agreements that include privacy and security requirements
• Security Measures: We implement appropriate technical and organizational measures to protect data during international transfers
• Regular Reviews: We regularly review and audit our international transfer mechanisms to ensure ongoing compliance and protection

9.2 Transfer Destinations

• United States: For cloud storage, payment processing, and customer support services with appropriate safeguards
• European Union: For data analytics, marketing services, and regional customer support
• Other Countries: As needed for business operations, always with appropriate protection measures in place

Your Rights: If your data is transferred internationally, you retain all the rights described in this privacy policy. You can contact us if you have concerns about international transfers of your data.

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Safe Data Disposal

When data reaches the end of its retention period, we ensure secure disposal:

• Electronic Data: Complete deletion using secure deletion methods that make data unrecoverable
• Physical Records: Secure shredding and destruction of any physical documents
• Backup Systems: Removal from all backup systems and archives
• Third-Party Systems: Ensuring our service providers also delete data according to our retention schedules
• Disposal Records: Maintaining records of data disposal for compliance verification

11. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. This privacy policy does not apply to the privacy practices of these third parties.

No Responsibility for Third Parties: We are not responsible for the privacy policies or practices of third-party websites, even if you access them through links from our website. These third parties have their own privacy policies and terms of service.

Review Before Sharing: We strongly encourage you to review the privacy policy and terms of service of any third-party website before providing any personal information or using their services.

Examples of Third-Party Links:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processors and digital wallet services
• Review and rating websites
• Partner restaurants or food delivery services
• News articles or blog posts we reference

Your Responsibility: When you click on third-party links or use third-party services, you are subject to their privacy policies and terms. We recommend being cautious about sharing personal information on external websites.

12. Policy Changes

We may update this privacy policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons.

12.1 Change Notification Methods

• Website Notice: We will post a prominent notice on our website homepage announcing significant changes to our privacy policy
• Email Notification: Registered users will receive email notifications about important policy changes that may affect their rights or our use of their data
• Account Notifications: Users will see notifications when they log into their accounts about policy updates
• App Notifications: Mobile app users will receive push notifications about significant policy changes
• Explicit Consent: For significant changes that expand how we use your data, we may require explicit consent before implementing the changes

12.2 Checking for Changes

• Latest Version: The most current version of our privacy policy is always available on our website
• Last Updated Date: Check the "Last Updated" date at the top of this policy to see when it was last modified
• Version History: Upon request, we can provide information about significant changes made to previous versions
• Continued Use: Your continued use of our services after changes become effective constitutes acceptance of the updated policy
• Right to Discontinue: If you disagree with changes to our privacy policy, you have the right to discontinue using our services and request deletion of your account

Significant Changes: We consider changes significant if they expand the types of personal information we collect, change how we use or share your information, or reduce your privacy rights. For such changes, we will provide at least 30 days' advance notice and may require explicit consent.

13. Contact Information

Response Commitment: We are committed to responding to your privacy-related inquiries and requests within 3 business days. For complex requests, we may need additional time and will keep you informed of our progress.

13.1 Types of Inquiries We Handle

• Questions about how we collect, use, or share your personal information
• Requests to exercise your privacy rights (access, deletion, rectification, etc.)
• Concerns about data security or potential privacy violations
• Complaints about our privacy practices
• Questions about this privacy policy or our data handling procedures

13.2 Filing Complaints

Contact Us First: If you have concerns about our privacy practices, please contact us first. We are committed to resolving issues quickly and fairly.

Supervisory Authorities: If you are not satisfied with our response, you have the right to file a complaint with your local data protection authority:

• California Residents: California Consumer Privacy Act - Office of the Attorney General
• EU Residents: Your local Data Protection Authority
• Other Jurisdictions: Your applicable privacy regulator or consumer protection agency

14. Withdrawal of Consent

You have the right to withdraw your consent for certain types of data processing at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

14.1 Marketing Consent Withdrawal

• Email Unsubscribe: Click the unsubscribe link at the bottom of any marketing email
• Account Settings: Log into your account and update your communication preferences
• SMS Opt-out: Reply "STOP" to any promotional text message
• Customer Support: Contact our customer support team to update your preferences
• Phone Preferences: Call us to be added to our do-not-call list

14.2 Account Deletion Process

1. Request Submission: Contact us via email, phone, or our website contact form
2. Identity Verification: We may ask you to verify your identity to protect against unauthorized deletion requests
3. Data Review: We'll review what data we have and inform you about any information we're required to retain for legal compliance
4. Deletion Processing: We'll delete your account and associated data within 30 days
5. Confirmation: You'll receive confirmation when the deletion is complete

Important Note: Some information may be retained for legitimate business purposes, such as transaction records required for accounting, tax compliance, or to resolve disputes. We will clearly explain what information, if any, will be retained and why.

15. Conclusion

At WingSnob, we are committed to protecting your privacy and maintaining your trust. This privacy policy represents our dedication to transparency about how we collect, use, and protect your personal information.

Our Privacy Commitment:

• We will always be transparent about our data practices
• We will only collect information necessary to provide excellent service
• We will implement strong security measures to protect your data
• We will respect your privacy rights and respond promptly to your requests
• We will never sell your personal information to third parties
• We will continually review and improve our privacy practices

Building Trust: Our relationship with you is built on trust, and protecting your privacy is fundamental to that relationship. We understand that you entrust us with your personal information when you use our services, and we take that responsibility seriously.

Questions and Feedback: We welcome your questions, comments, and feedback about this privacy policy or our privacy practices. Your input helps us improve our services and better protect your privacy.

Thank You: Thank you for choosing WingSnob and for taking the time to understand our privacy practices. We look forward to serving you while protecting your privacy and personal information.

Stay Updated: Please remember to check this page periodically for updates to our privacy policy. The "Last Updated" date at the top of this policy will help you identify when changes have been made.